Forgot Login Information? - Jefferson MyChart

We’ve all been there. You sit down to check your test results or schedule an appointment, and your mind goes blank. Was it your old password? A username from five years ago?

Don’t worry—it happens more often than you think. The good news is that getting back into your Jefferson MyChart account is a simple, secure process. Whether you’ve forgotten your password, your username, or both, we’ll guide you through it step-by-step. MyJeffersonHealth among other mychart system, provides an easy way to recover and gain access to your account.

Table of Contents

Recover Your Epic ID?

If your password just isn’t coming to you, here’s how to create a new one:

1. Click the Link: On the MyJefferson forgot your login page, click “Recover Your Epic ID?” It’s located right below the sign-in fields. OR visit https://my.jeffersonhealth.org/mychart/app/account-recovery/recovery-choice

Recover Your Epic ID to access your account? — Recover Your Epic ID to access your account

2. Enter Your Email address or Phone Number: Enter your email address or phone number to receive a code to recover your MyChart Central account.

3. Get Your Code: Choose to send and receive a security code via text message or email. This is an extra step to keep your health information safe.

5. Enter and Reset: Type the security code you receive into the verification box. You’ll then be prompted to create a strong, new password. Once you confirm it, you’re all set!.

Text messages related to your relationship with MyChart Central, MyChart Central account, and one-time passcode will be sent to phone number above. Message and data rates may apply. Message frequency may vary. For help text HELP and text STOP to opt out of notifications from a specific short code. Please review terms and conditions and privacy policy below.

Recover Your MyJefferson Health Account

Without an Epic ID. You can also reset your login information with your Jefferson MyChart account details following this guide;

1. Open the Recover Your MyJeffersonHealth Account page. Copy https://my.jeffersonhealth.org/mychart/app/account-recovery

2. Enter your Email Address or Phone Number: Enter your email address or phone number to receive a code to recover your MyJeffersonHealth account.

3. Click on “Send Code”: Having entered your correct email or number, click on “send code” this will allow the website to authorise sending you text message or mail message depending on the info you provided on step 2.

4. Verify and Access your account: Upon using the verification code received, you can use it to get access to your MyJeffersonHealth account.

Answers to Common Login Problems

What if I don’t get the password reset email or text?

First, double-check your spam or junk folder. If it’s not there, the email or phone number on file might be outdated. You’ll need to contact our support team to update your contact information and try again.

Can I reset my password if I don’t know my username?

Unfortunately, no. You need your username to reset your password. Please use the “Forgot Username?” process first to retrieve it, and then you can reset your password.

Can I change my username?

For security reasons, your username is permanent and cannot be changed after your account is created. The good news is you can always change your password and update your contact information whenever you like.

My verification code isn’t working. What now?

Security codes expire after a short time for your protection. If it’s not working, you can request a new one. Just wait a moment and click “Send a new code.”

Is two-step verification mandatory?

Yes, and that’s for your safety. This extra security step ensures that even if someone had your password, they couldn’t access your private health information without also having your phone or access to your email.

I’ve tried everything and I’m still locked out?

You are not alone, and we are here to help. If you’re still having trouble, contact our dedicated Jefferson MyChart support team is your best resource.

Please call us at 1-215-503-5700 during regular business hours. A real person will guide you through the recovery process and help you regain secure access to your account.