Contact Us - Jefferson MyChart

At Jefferson Health, your well-being is our deepest commitment. We know that navigating healthcare can bring up questions, and we want to make it as easy as possible for you to find the answers you need. Whether you have a question about your bill, need to schedule an appointment, or just want to share your experience, we’re all ears.

Your feedback is essential—it helps us learn, grow, and continue providing the compassionate care you deserve.

A Vital Note: Our contact channels are not for medical emergencies. If you or a loved one is experiencing a serious or life-threatening health issue, please call 911 immediately or go to the nearest emergency room.

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Jefferson Health Contact Information

To get you the help you need as quickly as possible, we recommend using the contact options below. This helps connect you directly with the team best equipped to handle your specific question.

For Technical Support

If you’re having trouble logging in, navigating the portal, or using its features, our dedicated MyChart help desk is your go-to.
Phone: 1-215-503-5700

For General Questions, Appointments, or Billing

For non-urgent medical questions, scheduling, billing inquiries, or other general information, our main support line is available to assist you.
Phone: 1-800-JEFF-NOW (1-800-533-5669)

For Questions About Cost Estimates

If you are a patient, or are helping a loved one, and have questions about out-of-pocket costs for upcoming services, our guest estimates team can provide clarity.
Phone: 1-267-940-6996

Prefer to Write?: For non-urgent matters that you’d like to detail in writing, you can send us an email. We do our best to respond promptly.
Email: myjeffersonhealth@jefferson.edu

Please allow a little time for a response when using email. If your matter is time-sensitive, a phone call is often the fastest way to get help.

Careers Enquiry

To learn more on Jefferson Health careers, visit the careers page at: https://www.jeffersonhealth.org/about-us/careers

Your Voice Matters to Us

We know that sometimes you just need to talk to a person who can listen and help. That’s why we have real people standing by at these numbers, ready to assist you or direct your call to exactly the right place.

Thank you for being a part of the Jefferson Health family. We’re honored to be your partner in health.