Frequently Asked Questions (FAQs)
Welcome to the Jefferson MyChart help center. We know that navigating a new patient portal can bring up questions, so we’ve gathered the answers to the most common ones right here. Think of this as your go-to guide for everything from signing up to scheduling visits and understanding your bills.
Getting Started FAQs
What is Jefferson MyChart?
Jefferson MyChart is your secure, online health management tool. It’s your personal window into your medical records and a direct line to your Jefferson Health care team. You can use it to see test results, message your doctor, schedule appointments, pay bills, and more—all from your computer or phone.
Who can sign up for a Jefferson MyChart account?
Any patient aged 18 or older who has received care at a Jefferson Health facility can sign up. Parents and legal guardians can also request access to manage the care of their children or other dependents.
How do I sign up?
You have a couple of easy options:
- With an Activation Code: Use the code provided on your after-visit summary or in an email invitation from us. This is the quickest way to get started.
- Without a Code: No code? No problem. You can sign up online by verifying your identity with some personal information.
Do I absolutely need an activation code?
No, you don’t. While it speeds up the process, you can verify your identity online to create your account without one.
Your Account & Login FAQs
Lost access to your MyJeffersonHealth account. What do I do?
It happens to the best of us! Simply Just click “Forgot Login Information” and select either ”recover epic ID?” or “recover myjeffersonhealth account?” on the login page. You’ll be guided through a few simple steps to verify your identity and regain access.
Can I change my username or password?
For security reasons, your username is permanent. However, you can change your password anytime in your Account Settings.
Why do I have to use a code from my phone or email to log in sometimes?
This is called two-step verification, and it’s an extra layer of security to ensure your private health information stays protected. It means that even if someone knew your password, they still couldn’t get into your account.
What if I get locked out of my account?
If you enter incorrect login information too many times, your account will be temporarily locked for security. contact our MyChart Support Line at 1-215-503-5700 for help.
Benefits of Using MyChart FAQs
What can I actually do with MyChart?
So much! Here are some of the most popular features:
- View your lab and test results.
- Request prescription refills.
- Send secure messages to your care team.
- Schedule, reschedule, or cancel appointments.
- Attend video visits with your provider.
- Review your health history and visit summaries.
- Pay your bills online.
How soon will I see my test results in MyChart?
Most results are available within 1-2 business days. Some, like pathology reports, may take longer. Your doctor may also hold certain results until they’ve had a chance to review them and add comments for you.
Can I message my doctor directly for medical advice?
Yes! Secure Messaging is perfect for non-urgent questions. For your safety, please note that it should not be used for urgent or emergency issues. If you are experiencing a medical emergency, please call 911.
Appointments & Virtual Visits FAQs
How do I schedule an appointment online?
From your MyChart dashboard, go to “Schedule an Appointment.” You’ll be able to see available times with your provider and book what works for you.
Can I cancel an appointment through MyChart?
In most cases, yes. You can easily cancel or reschedule right from the “Appointments” section. For some specialized appointments, you may be prompted to call the office.
What is the difference between a Virtual Visit and an E-Visit?
A Virtual Visit is a live video call with your provider, just like an in-person visit but from your home.
An E-Visit is for minor conditions (like a sinus infection or rash). You answer questions online, and a provider reviews them and sends a treatment plan within one business day.
Managing Your Family’s Care FAQs
Can I see my child’s health information in MyChart?
Yes. Parents and legal guardians can request proxy access to manage their child’s account, allowing you to view results, schedule appointments, and message their doctors.
Can I manage care for my spouse or an elderly parent?
Yes, with their permission. The patient must first grant you proxy access, which can often be arranged by filling out a form at your next Jefferson Health visit.
Billing & Payments FAQs
How do I pay my bill through MyChart?
Log in and go to the “Billing” section. There, you can view your statements, see your current balance, and pay securely with a credit card or bank account.
Can someone else pay my bill for me?
Absolutely. They can use our “Guest Pay” feature on the Jefferson Health website to make a payment without needing a MyChart login.
What if I’m having trouble paying my bill?
Please don’t worry. We offer financial assistance and payment plans. Contact our **Patient Financial Services** team to discuss the options available to you.
Privacy, Security & Support FAQs
How do I know my information is safe?
Jefferson MyChart uses the highest levels of security, including encryption and two-step verification. Your health data is protected by the same technology used by major financial institutions.
Who do I call if I need technical help?
Our dedicated MyChart Support team is available to help. You can reach them at 1-215-503-5700 during regular business hours.
Can I use MyChart in an emergency?
No. MyChart is for routine and non-urgent communication. If you have a medical emergency, call 911 immediately.
We hope this guide helps you feel confident using Jefferson MyChart. If you can’t find the answer you’re looking for, contact our support team is just a phone call away. We’re here to help you make the most of your healthcare experience.